Loading...

 

 

  • Go to “Collections” and choose your dress model.
  • Then go to “Fabrics” and add your chosen fabric to your cart. Remember the name of your fabric that you can find at the top of each fabric page (e.g. “Satin 1”).
  • Then go back to your model page and insert your fabric name. Add your model to your cart.
  • Before you check out, fill in your Size
  1. Go to “Measure Size” and write down your measures. You might need a friend to help you take measures.
  2. If you purchase for the first time, you will be asked to register an account and fill in your measures upon check out.
  3. You can also register your account at any time, it is free. You can always go back to your “Account” page and update your profile if needed.
  4. If you are a returning customer, your registered size will automatically apply every time you purchase a dress.
  5. If you want to use a different size for a certain dress, you can whether create a separate User Account or fill in the form “Use a Different Size” that you can find on the bottom of each model page.
  • You can use any fabric. However, if you would like the dress to be similar to the model in our pictures, read the recommended fabric at the bottom of each model page.
  • Remember that for every dress you buy, you need to buy a Fabric as a separate item in your basket.
  • Some fabrics are produced in a limited quantity and sell out quickly. In case your selected fabric is sold out, you would receive a message to choose another fabric along with a 10 EUR discount.
  • When washing your dress for the first time, please isolate from other clothes as the fabrics might shed color a little bit.
  • As each dress is unique and custom-made for you, we thank you for your understanding that your purchase cannot be refunded should you not be satisfied with the result.
  • However, you can order an alteration at 30 EUR only including free delivery.
  • To return us the dress to be modified, pack your dress in a plastic bag and write your Invoice Number of the dress on your parcel. Send to our address: Fitdance Avenue, 14 avenue de l’Opéra, 75001 Paris, France.
  • With every purchased item you automatically collect points that you can redeem as discounts on any future orders (no expiration date). 1 point equals 1 EUR of discount. Remember to log in with the same user account.
  • The fabric price is per dress. For extra-long or extra-wide dresses, the cost for additional material is considered in the dress model price.
  • In case the Fabric ran out of stock meanwhile you placed the order, you might need to choose another fabric in which case you would receive a discount coupon.
  • All prices are inclusive tax and listed in Euros, US Dollars and other currencies.
  • Shipping fees vary by country (between 6 and 16 EUR). If you buy several items in the same order, you only pay shipping fees for one item (all others are free of charge).
  • Payments can be made by Credit Card, PayPal, Alipay or Bank Transfer.
  • You will receive a “dispatched” notification within 3-6 weeks of ordering. The duration depends mainly on the complexity of your dress. We’ll keep you informed of the progress. Kindly plan your order well in advance if you need the dress for a specific date.
  • We partner with DHL Express to deliver the parcel to your destination, normally within one week from the moment of notification. You can track the status through the delivery reference number.
  • We pack and protect the items carefully. In the rare case of any damages, please request refund through the “Help” button along with a clear picture of the damaged dress and we will refund you.
  • We adhere to strict data confidentiality. Your pictures are only visible to you.
  • If you share a picture of your dress on our “Billboard” page, we assume that you are happy if other people copy your design.
  • Any data and payment on our site are secured and protected.
  • Please contact us using the “Help” button or the “Inquiry” tab on each product page.
  • Our customer service is in English. To translate our response back into your language you can use free online websites, e.g. “translate.google.com”.
  • Submit your TESTIMONIAL for a dress that you have created on Dress & Design.
  • Once your comments have been accepted, you will receive your 20 EUR coupon for future purchases.
en_USEnglish
fr_FRFrançais de_DEDeutsch es_ESEspañol en_USEnglish