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How it works

Picture & Painting
Prices & Payment
Shipping
Testimonial
Data Privacy
Support Language
Picture & Painting
  • Make sure that you choose a clear picture (allowed formats are png, jpeg, pdf) and carefully read the instructions in terms of what kind of picture you can upload.
  • In some case we might suggest minor changes compared to your original picture in order to adapt to the style and size of the painting.
  • If your picture has been rejected because the resolution is insufficient, you would need upload a new picture.
  • If your picture has been rejected because the content is not suitable for the selected type of painting, you can whether upload a new picture or choose another type of painting, which would lead to a new order. In this latter case, we would cancel and refund your first order.
  • Note that the painting is not a photo-like copy but an artistic interpretation of the Painter. Portraits remain as close as possible to the actual picture while landscapes, in particular abstract art, will simplify details, change colors or crop layouts to produce a quality painting.
  • Prior to shipping, you can preview a photo of your completed painting in your Account and optionally leave us your comments, if any.
Prices & Payment
  • Painting from a photo requires more time and concentration and is thus more expensive compared to a portrait where you are sitting in “3D” in front of the artist or a landscape where the artist can freely paint what he used to paint …
  • For paintings above 1.000 EUR, the price might vary depending on the complexity of your motive. If your picture has significant additional details, we would propose you, at your choice, a simplification of the motive or an additional charge of 10%.
  • As each painting is a unique artistic work, tailored specifically to your order and painted by well-known artists, we thank you for your understanding that your purchase cannot be refunded should you not be satisfied with the result.
  • All prices are inclusive tax and listed in Euros, US Dollars and other currencies.
  • Shipping fees vary by destination country and size of the painting (between 12 and 28 EUR). If you buy several items in the same order, you only pay shipping fees for one item (all others are free of charge).
  • Payments can be made by Credit Card, PayPal, Alipay or Bank Transfer.
Shipping
  • You will receive a "dispatched" notification within 2-8 weeks of ordering along with the wish card to preview your painting. The duration depends on the complexity of the picture, the necessity to let the painting dry as well as the availability of the Artist. We’ll keep you informed of the progress. Kindly plan your order well in advance if you need the painting for a specific date. 
  • We partner with DHL Express to deliver the parcel to your destination, normally within one week from the moment of notification. You can track the status through the delivery reference number.
  • Oil paintings are nailed on canvas which are removable. Other types of artwork like watercolor etc. are painted on a paper background. If you wish to buy a frame, we suggest waiting until de delivery of your painting to have the exact dimensions.
  • We pack the items carefully. The surface is guaranteed protected. In the rare case of any damages, please request refund through the “Help” button along with a clear picture of the broken or teared-off painting and we will refund you.
Testimonial
  • We are delighted to showcase examples bought by our customers. If you allow us to publish your painting as testimonial on our website, you will receive an additional 5% discount.
  • Just tick the Testimonial box on the Checkout page and the discount will be immediately applied to your amount.
  • Along with your painting and the picture you had uploaded, we would publish your first name, first letter of your family name (not the full family name), city and country as information.
  • Once delivered, we will be sending you a short survey to provide a rating of your painting.
  • All pictures are protected from abusive download on our website.
Data Privacy
  • We adhere to strict data confidentiality. Your pictures and paintings are only visible to you (unless you gave the consent for testimonial).
  • Any data and payment on our site are secured and protected.
Support Language
  • To contact us, you can use the "Help" button or the “Inquiry” tab on each product page.
  • You can write to us in English or your language, though our support is only in English. To translate our response back into your language you can use free online websites, e.g. "translate.google.com".

 

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